License Code not working

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This topic contains 2 replies, has 3 voices, and was last updated by Miqobot Miqobot 3 years, 1 month ago.

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  • November 8, 2021 at 3:15 am #33298

    Much Thicc
    Participant
    0

    Sent in a ticket for this but figured I’d post a topic as well. Getting an issue where Miqo says 

    
(10:13:24 PM) Searching for catnip with your license code...
(10:13:24 PM) Emergency! Couldn't recognize catnip format!

    When I enter in my valid license file. I double checked that it was current and it is valid thru the end of November.

    November 8, 2021 at 11:43 am #33307
    SirVG
    SirVG
    Participant
    0

    When the file is created it’s encrypted in a way that’s tied to that computer. Delete it and re-enter the code you received in your email from Miqobot into the program and save it.

    November 8, 2021 at 9:49 pm #33313
    Miqobot
    Miqobot
    Keymaster
    0

    This issue is not related to encrypted license files.

    Much Thicc wrote:

    Emergency! Couldn’t recognize catnip format!

    This message indicates that something is blocking your Miqobot application from connecting to our license server.
    There may be many different reasons why it happens and each of them usually requires a unique solution.

    If you require technical assistance, please contact our Tech Support directly and we will do our best to help you:
    https://miqobot.com/#support

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